Return Policy

At La Maison Tamurt, we take great pride in curating and delivering handcrafted, artisan rugs that celebrate Moroccan heritage and craftsmanship. Due to the nature of our products and the dedication involved in their creation, we do not accept returns on any purchases. However, we are committed to ensuring that your experience with us is seamless and satisfactory.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, we will make it right.

What to Do:

1. Contact Us: Email support@lamaisontamurt.com within 48 hours of receiving your order. Include your order number and clear photos of the damage or issue.

2. Receive a Prepaid Return Label: Once approved, we will provide you with a prepaid return shipping label to return the item using our preferred shipping provider.

3. Package the Item Securely:

  • Roll the Rug Securely: Tightly roll the rug and secure it with tape or a sturdy band.

  • Protective Layer: Wrap the rug in heavy-duty plastic or protective covering to guard against dirt and moisture.

  • Sturdy Box: Place the rug in a durable box that fits snugly to prevent shifting.

  • Cushion and Seal: Fill empty spaces with padding material and seal the box with strong packing tape.

4. Resolution: Upon receiving and inspecting the returned item, we will issue a full refund or send a replacement.

Sample Program

To help you make an informed decision, we offer affordable weave samples representing our four artisan weaving styles.

  • You may purchase individual samples or a complete sample set.

  • The cost of your sample purchase will be credited toward your next rug purchase.

This program allows you to experience the textures, colors, and craftsmanship of our rugs in your space before committing to a full-sized piece.

Non-Returnable Items

  • All purchases are final—we do not accept returns or exchanges.

  • Items purchased on clearance or marked as final sale are not eligible for return.

Questions or Concerns?

For any inquiries about your order or our policies, please reach out to us at: support@lamaisontamurt.com

Thank you for choosing La Maison Tamurt—where each rug is a story woven with care and heritage.